How To Clean Your Starkey Genesis AI Hearing Aid

If you have recently been fitted with the Starkey Genesis AI hearing aid and are wondering how to clean your new hearing aid, I am happy to share some tips. This new hearing aid is waterproof to 1 meter, so moisture has far less of an impact on your hearing aid than in the past. Wax is likely the number one enemy! How do we keep our hearing aids working at their best? This depends on the style of hearing aid you are wearing. 

If you are wearing a receiver in the canal (RIC) hearing aid, the hearing aid fits behind your ear and a wire comes down and goes into your ear. You might have a soft dome on the end, or a custom made earmold. Every evening, when you remove your hearing aids you may take a damp paper towel or washcloth and wipe the dome or earmold off. If you have an earmold, you likely have an air vent that can be cleaned by running a piece of fishing line through it, or by using canned air to blow through the vent. A soft toothbrush can be used to brush the back of the hearing aid that fits behind your ear. If there is no sound coming from your hearing aid, or suddenly one of them is weaker than the other, wax may be the culprit. There is a small white filter, called a HearClear, that is designed to capture wax and stop it from getting into the speaker of your hearing aid. If you have a custom earmold, you can easily see the filter at the end of the mold. If you have a soft dome, you will have to grasp the dome and pull it off to see the filter. Once you have located the filter, you use the packet of HearClears to change it. Take one stick out of the packet and push the empty end into the filter and pull it out. Then flip the stick around and push the new filter into place. Then push the dome back on, give it a twist or two to ensure you have it all the way on, and then give it a tug to be sure it is secure before you wear the hearing aid again. Remember that the filter is NOT preventative maintenance. You ONLY change the filter if you cannot hear from one hearing aid or suddenly one is much weaker than the other.  

If you are wearing a custom in the ear hearing aid, the cleaning is like having an earmold in that you can see the filter and that you likely have a vent that can be cleaned. If you wear a behind the ear hearing aid with a tube going to a custom earmold, there is no filter, but you likely have a vent in the earmold. A behind the ear with a thin tube also has no filter, but the fishing line can be run all the way through the thin tube to clear blockages once the tube has been unscrewed from the hearing aid. This is a video that will show you how to change your wax filters. 

While we review these things the day you receive your hearing aids, we know that we go over a lot of material and it is hard to remember it all! We hope having these resources at your fingertips helps! If you need additional help, call Gardner Audiology at 1-800-277-1182 today. 

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